Table of contents
Getting started
- What do I need to start using the HSBC Mobile Banking app?
- Which devices can I use the app on?
- Can I use the app for my HSBC business accounts?
- Why can't I use the app on Blackberry® or Windows phones?
- How do I download the app and how long will it take me?
- Why do I need to be registered for online banking and have a Secure Key to use the app? What if I'm not registered/have a Secure Key problem?
- Is there a charge to use this app?
Security and passwords
- Why do I need to set up a new password for the mobile banking app?
- What criteria do I need to follow when creating my mobile banking password?
- What happens if I forget my mobile banking app password? Can I change it once it's been created?
- Why do I need to reset my memorable question when I reset my password? Can I use the same answer again?
- Will the app lock me out if I get my mobile banking password wrong? Will this also lock me out of phone banking and online banking?
- What happens if I lock myself out of online banking or phone banking, can I still access the app?
- Can I be confident that mobile banking is secure? What if I lose my mobile device?
- Will the app keep on running if I forget to log out or will it time out?
- If I share my mobile device, can someone else use the app to log on to their account details?
- What if I change my phone/SIM card/network or tablet or if I uninstall the app?
Functionality
- Can I use the app for my HSBC business accounts?
- Why can't I send payments to people or companies that I've not sent a payment to before?
- Will the balances and information on the app be correct 24/7? Why can't I withdraw money when my balance says I have money in the account?
- Can I view my transactions? Can I download the statements?
- Can I use the app while I'm abroad?
Security details
- What should I do if I don’t have my security device with me while using mobile banking for the first time?
- What if I want to change my mobile banking password?
- What if I forgot my mobile password?
- What if I forgot my security device PIN?
- What if I forgot all my log on details?
- I have an error message when using my mobile banking? What does this mean? How can I solve it?
- I need to contact the bank for support. Where can I phone?
Frequently Asked Questions about HSBC Greece Mobile Banking app
- Changes and how to access new mobile banking app
- Using Biometrics and how to access the app with a PIN
Getting started
Security and passwords
Functionality
Security details
Frequently Asked Questions about HSBC Greece Mobile Banking app
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1 In HSBC tests, the time it takes to open the new HSBC Greece Mobile app, make a transfer to an existing payee and log off was typically more than 5 times faster than the previous version of the HSBC Mobile Banking app.
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